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At the end of every
case we invite our clients to comment upon how we have dealt with
their case. We send them a "client feedback
questionnaire".
The
Questionnaires have been sent since 2002 and the data below comes
from questionnaires issued between January 2008 and May 2010. The statistical data
is available for inspection at our Hove office.
Overall
level of service
97.2% of clients
were "very satisfied" or "fairly
satisfied" with our overall level of service.
How
informative did you find our staff?
96% found our
staff "very good" or "fairly good".
How well
did we keep you up to date?
93.5% said
we did this "very well" or "fairly well".
We are delighted
at these results, especially bearing in mind that many clients face
serious criminal charges or are detained involuntarily in hospital
where difficult outcomes are inevitable.
A
selection of comments, taken directly from forms, are set out below:-
"You
and the staff at Bishop and Light have been very helpful through
this difficult time and I can rest easier now ... I was brought to
tears when the officer had to tell the truth under oath. So thank you once
again Edmund you were the Dog's bollocks" Mr JM July 2010
"I
found both Kevin Light and Mr Fish so understanding and will never
forget the kindness to me." Mr MN, June 2010
"Lianna
Whittaker worked very well on my case." Mr WP, June
2010
"I
found the service very
professional and helpful, I can't fault them." Mr NC,
May 2010
"...friendly
and efficient with good feedback...who offer a caring and
professional service." Miss EM, April 2010
"You
always get me a good result and I always have faith in you at
Court." Mr PC April 2010
"[Kevin
Light] helped me when it mattered most. Good listener too."
Mr ID, April 2010
"Mr
Langdell is top class and I would recommend him to anyone.
Thanks." Anon, April 2010
"At
the police station a Solicitor was with me in under 1 hour. Ramon
Pape advised me wisely." Mr SF March 2010
"Excellent
service. Polite, efficient, tactful." Ms CF -
Eastbourne office client.
"Madeleine
Priestley explained things to me and she was brilliant." Miss
JE, March 2010
"Lucinda
[Dore] was amazing @ what she does!!" Ms DR, March
2010
"We
found Mr Fish well informed, efficient and approachable."
Mr DP, March 2010
"I
was very impressed with Ed [Fish] as on the day of my Court case I
did not present very well and he did a superb job in spite of
this." Mr CS, February 2010
"[Nick
Taylor] came across extremely professionally, was non
confrontational and obviously committed to a job where one must be
fearless. Thank you for your support." Ms CC, February
2010
"I
felt the service to be very good. To be treated well in a stressful
time is appreciated and eases the enormous stress felt." Mr
AL, January 2010
"Bishop
& Light staff have always been helpful, respectful, respected my
wishes and advised me." Mr CM, December 2009
"Alan
Prosser was extremely helpful in Court and I have a lot to thank him
for." Mr BS, November 2009
"I've
been represented by Kevin Light since 1992 and he's always done his
best for me. He's fair, honest and upfront and tells you how it
is." Mr WG, November 2009
"Many
thanks to John Hunter who has been a magnificent help to me over the
last 5 years." Mr DD, September 2009
"I
felt that John Hunter and Alan Prosser were very competent in every
aspect of my case." Mr LS, June 2009
"Mr
Langdell was very professional and I would recommend any and
everyone to him." Mr DI, 2009
We
have many more such testimonials along the same lines.
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