At the end of every case we invite our clients to comment upon how we have conducted their case. We send them a "client feedback questionnaire". 

The Questionnaires were issued between November 2002 and October 2004 and the statistical data is available for inspection at our offices. 

Overall level of service

77.1% of clients were "very satisfied". 18.6% were "fairly satisfied".

How informative did you find our staff?

84.3% found our staff "very good" and 11.4% "fairly good"

How well did we keep you up to date?

77.1%  said we did this "very well" and 17.1% set that we did it "fairly well".

95.6% of our clients said that they would recommend us to someone else that needed legal advice.

We are delighted at these results, especially bearing in mind that many clients face serious criminal charges or are detained involuntarily in hospital where difficult outcomes are inevitable.

 A selection of comments are set out below:-

"Most professional and reassuring service" Mr. B., July 2004

"I'd like to thank you all for working so hard on my behalf and getting me a better result than I ever expected". Mr P., March 2004. (Client faced a murder charge, no evidence offered on this charge on day set for trial).

"Your company and staff were very helpful at all times and were on call 24 hours which I thought was v. good".  Mr M., March 2004

"Andrew Bishop kept me informed on all relevant matters to me and my case - and he never left me feeling unsure of where I stood on any matter!" Mr J. March 2004

"Level of service exemplary" Mrs. S. February 2004

"Mr Light was helpful to me because I understood him". Mr M., Sept 2004

"I can only say that Madeleine Priestley put my mind completely at ease and I left court with a light heart. I cannot thank you enough." Ms. J. June 2004

"Friendly Solicitors" Jan 2004

"Excellent service via Ed Fish, Lucinda and colleagues". Mr E., 2004

"Coz you [Mr Pape] done me proud + a v. good solicitor." Ms R., Sept 2004

We have many more such testimonials along the same lines.