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At the end of every
case we invite our clients to comment upon how we have dealt with
their case. We send them a "client feedback
questionnaire".
The
Questionnaires have been sent since 2002 and the data below comes
from questionnaires issued between June 2010 and September 2011. The statistical data
is available for inspection at our Hove office.
Overall
level of service
97.1% of clients
were "very satisfied" or "fairly
satisfied" with our overall level of service.
How
informative did you find our staff?
98.5% found our
staff "very good" or "fairly good".
How well
did we keep you up to date?
94.1% said
we did this "very well" or "fairly well".
We are delighted
at these results, especially bearing in mind that many clients face
serious criminal charges or are detained involuntarily in hospital
where difficult outcomes are inevitable.
A
selection of comments, taken directly from forms, are set out below:-
"Madeleine
[Priestley] was superb." Mr SB, Eastbourne September 2011
"I
cannot fault the exemplary service I have had throughout the 2 1/2
years of my case from Nick [Taylor]." Mr AD, Bexhill-on-Sea,
September 2011
"10/10
on all fronts ...Lucinda has a lovely approach to dealing with a
client." Mr PS, Brighton, August 2011
"Very
impressive service [from Linda kerry], concise and helpful advice,
sensitively delivered, left feeling confident and secure." Mr
MS, Hastings, August 2011
"Best
legal firm in Eastbourne and I have already referred a client to
your firm." Mr AE, Eastbourne
"Fantastic
level of service. Kept me up to date and helped me through a
difficult situation I've never been in. Particular thanks to Alan
[Prosser]." Mr MM, July 2011
"I am
very happy and extremely grateful for the exceptional level of work
done by Jason La Corbiniere throughout my case." Mr MR,
July 2011
"Ray's
the man" Mr OM, Brighton, July 2011
"The
service provided by Steven [Langdell] is first class." Mr
PH, Seaford, June 2011
"I
would just like to thank Mr Alan Prosser and Kevin Light for a great
service and all their help." Mr CO, June 2011
"Very
pleased Ramon went out of his way to get this withdrawn and it was
more than we hoped." Ms DG, Seaford, June 2011
"It
was a very difficult time for me and the service [from Sophie
Withers] was excellent." Ms MK, Brighton, May 2011
"Pippa
[Sadhra] explained very clearly and put me at my ease." Ms
AS, May 2011
"Madeleine
was very good & professional at all times." Mr AZ,
Pevensey, May 2011
"I
felt Lucinda had my best interests at heart but dealt with questions
very professionally so I knew what to expect." Mrs CH,
Brighton, February 2011
"Extremely
helpful and well prepared [John Hunter]" Anon February 2011
"I
would just like to thank Ray and the team for the speedy and
excellent conclusion of my case" Mr JC, Brighton, February
2011
"The
help and advice I've got from Bishop and Light has always been good.
I would like to say thank you to Ed Fish and John Hunter for the
outcome of my last case." Mr WL, Portslade January 2011
"I
believe David Alexander gave an excellent service" Anon,
December 2010
"I found everything very professional at all levels and Lucinda was
very knowledgeable and helpful at all times." Mr KS,
November 2010
"You
and the staff at Bishop and Light have been very helpful through
this difficult time and I can rest easier now ... I was brought to
tears when the officer had to tell the truth under oath. So thank you once
again Edmund you were the Dog's bollocks" Mr JM July 2010
"I
found both Kevin Light and Mr Fish so understanding and will never
forget the kindness to me." Mr MN, June 2010
"I
found the service very
professional and helpful, I can't fault them." Mr NC,
May 2010
"...friendly
and efficient with good feedback...who offer a caring and
professional service." Miss EM, April 2010
"You
always get me a good result and I always have faith in you at
Court." Mr PC April 2010
"[Kevin
Light] helped me when it mattered most. Good listener too."
Mr ID, April 2010
"Mr
Langdell is top class and I would recommend him to anyone.
Thanks." Anon, April 2010
"At
the police station a Solicitor was with me in under 1 hour. Ramon
Pape advised me wisely." Mr SF March 2010
"Excellent
service. Polite, efficient, tactful." Ms CF -
Eastbourne office client.
"Madeleine
Priestley explained things to me and she was brilliant." Miss
JE, March 2010
"Lucinda
[Dore] was amazing @ what she does!!" Ms DR, March
2010
"We
found Mr Fish well informed, efficient and approachable."
Mr DP, March 2010
"I
was very impressed with Ed [Fish] as on the day of my Court case I
did not present very well and he did a superb job in spite of
this." Mr CS, February 2010
"[Nick
Taylor] came across extremely professionally, was non
confrontational and obviously committed to a job where one must be
fearless. Thank you for your support." Ms CC, February
2010
"I
felt the service to be very good. To be treated well in a stressful
time is appreciated and eases the enormous stress felt." Mr
AL, January 2010
"Bishop
& Light staff have always been helpful, respectful, respected my
wishes and advised me." Mr CM, December 2009
"Alan
Prosser was extremely helpful in Court and I have a lot to thank him
for." Mr BS, November 2009
"I've
been represented by Kevin Light since 1992 and he's always done his
best for me. He's fair, honest and upfront and tells you how it
is." Mr WG, November 2009
"Many
thanks to John Hunter who has been a magnificent help to me over the
last 5 years." Mr DD, September 2009
"I
felt that John Hunter and Alan Prosser were very competent in every
aspect of my case." Mr LS, June 2009
"Mr
Langdell was very professional and I would recommend any and
everyone to him." Mr DI, 2009
We
have many more such testimonials along the same lines.
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