Luci Crisan Profile

Luci is a Police Station advisor who has great experience advising suspects detained at a police station or custody centre.

She graduated with a 2:1 LLB (hons) in Law in 2013 through the open university.

She achieved her police station accreditation in 2013 at Cardiff University of Law, coming top in the written examination.

Prior to specialising in police station work she worked as a senior crown court case worker for Reeds solicitors in Bristol, managing a high volume of cases. She was noted for having excellent client care skills.

In her paralegal work she has assisted barristers and QC's in respect of murder and serious sexual assault cases.

Luci is a fluent Romanian speaker. She has a real passion for criminal law..

Outside work her interests are family and dancing.

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We have offices in Brighton, Hove, Worthing, Eastbourne and Hastings.

For advice on your rights, call us now on 01273 732 733

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Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure here.

Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

A change to the time limits from 1 April 2023, the time limits for referring a complaint to the Legal Ombudsman will be no later than:

• one year from the date of the act or omission being complained about; or

• one year from the date when the complainant should have realised that there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

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